Solutions Center Representative
Columbus, OH
Solutions Center Representative
Handles inbound calls, resolves account concerns, and educates customers on plan benefits; training is Monday-Friday 8a-5pm, 40 hours/week, onsite until conversion, then hybrid. Requires a high school diploma, 1+ year customer service or sales, and background, drug, and credit screens.
They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!
Role: Solutions Center Representative - Deferred Public Retirement
Pay Rate: $19 per hour, paid weekly
Location of Assignment: 257 E. Town Street, Suite 457, Columbus, OH, 43215
Schedule: 40 hours/week
Target Start Date: 10/19/2026, upon completion of new hire onboarding
Training Schedule: 8a-5pm, Monday to Friday
Position will be fully onsite until (if/when) candidate is converted into full-time CLIENT Employee. Once converted, position would move hybrid, working both onsite and from home.
Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships and studying to take the SIE/Series 6 Examinations. Tenure is determined by ability to study for and pass the SIE/Series 6 Examinations.
Key Responsibilities:
#TMNW
Role: Solutions Center Representative - Deferred Public Retirement
Pay Rate: $19 per hour, paid weekly
Location of Assignment: 257 E. Town Street, Suite 457, Columbus, OH, 43215
Schedule: 40 hours/week
Target Start Date: 10/19/2026, upon completion of new hire onboarding
Training Schedule: 8a-5pm, Monday to Friday
Position will be fully onsite until (if/when) candidate is converted into full-time CLIENT Employee. Once converted, position would move hybrid, working both onsite and from home.
Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships and studying to take the SIE/Series 6 Examinations. Tenure is determined by ability to study for and pass the SIE/Series 6 Examinations.
Key Responsibilities:
- Handle inbound calls from members, partners and financial professionals
- Interpret policy changes and provide expert guidance
- Maintain records and use insights to enhance customer relationships
- Ensure compliance with industry regulations and company policies
- Educate customers on financial implications, penalties, and plan benefits
- Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
- Participate in career development and goal-setting sessions
- Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
- Experience: 1+ year in customer service or sales
- Skills:
- Knowledge of various insurance products and the sales process
- Solid understanding of legal implications of certain product features in different states
- Strong communication and problem-solving abilities
- Computer proficiency
#TMNW