Customer Care Advocate
Warwick, RI
Customer Care Advocate
Fully remote after onsite training, supporting employer-sponsored life insurance customers by phone with inquiries, transactions, beneficiary changes, and billing. Requires a high school diploma, 1–2 years of call center experience, wired internet, and a quiet workspace.
Customer Care Advocate
Location: Warwick, RI – Onsite Training / Fully Remote After Training
Pay Rate: $20.00/hour W2 – Paid Weekly
Assignment Length: 3-6+ Months | Extension Possible
Benefits: Health, Dental & Vision Insurance Available
Tentative Start Date: November 2026
Position Overview
We are seeking Customer Care Advocates to support customers with employer-sponsored Life Insurance policies. This is a fully remote customer service role following onsite training. The position involves handling customer inquiries, processing transactions, preparing correspondence, and providing accurate information while following established guidelines and procedures.
Key Responsibilities
Onsite Training:
Monday–Friday | 8:30 AM–5:00 PM EST | 30-minute lunch
Company-issued equipment includes: Laptop, Two monitors, Keyboard and mouse and Docking station
All equipment must be returned within one week of assignment completion.
Qualifications
Location: Warwick, RI – Onsite Training / Fully Remote After Training
Pay Rate: $20.00/hour W2 – Paid Weekly
Assignment Length: 3-6+ Months | Extension Possible
Benefits: Health, Dental & Vision Insurance Available
Tentative Start Date: November 2026
Position Overview
We are seeking Customer Care Advocates to support customers with employer-sponsored Life Insurance policies. This is a fully remote customer service role following onsite training. The position involves handling customer inquiries, processing transactions, preparing correspondence, and providing accurate information while following established guidelines and procedures.
Key Responsibilities
- Respond to customer inquiries and provide professional service by phone.
- Assist customers with enrolling in or changing their life insurance coverage.
- Process beneficiary changes and other policy-related requests.
- Explain policy provisions, coverage, exclusions, and age-related changes.
- Provide information on continuing coverage after retirement or leaving an employer.
- Check and communicate the status of customer requests.
- Handle billing-related inquiries and transactions.
- Prepare correspondence and complete customer requests accurately.
- Maintain a high level of customer satisfaction while handling multiple inquiries.
Onsite Training:
Monday–Friday | 8:30 AM–5:00 PM EST | 30-minute lunch
- No time off permitted during training and nesting.
- After training, schedules will range between 8:00 AM–11:00 PM EST, Monday–Friday.
- Shifts are assigned based on training performance and ranking.
- Associates will bid on available shifts.
- High-speed wired internet required; Ethernet connection is mandatory.
- Wi-Fi and hotspots are not permitted.
- Quiet, secure, distraction-free workspace required.
- Video must be available during interviews, training, coaching, and team meetings.
- Associates living near a company office may be required to work onsite one day per month.
- Onsite attendance may also be required if home internet or system issues prevent remote work.
Company-issued equipment includes: Laptop, Two monitors, Keyboard and mouse and Docking station
All equipment must be returned within one week of assignment completion.
Qualifications
- High School Diploma or equivalent required.
- 1–2 years of call center experience required.
- 1–3 years of customer service experience preferred.
- Strong verbal communication and customer service skills.
- Good decision-making and problem-solving abilities.
- Ability to work under direct supervision and follow established procedures.