Laboratory Operations Coordinator
Collegeville, PA
Laboratory Operations Coordinator
100% onsite for 40 hours/week with no overtime, coordinating service calls, inventory data, vendor escorts, procurement, chargebacks, and day-to-day lab operations.
Job Title: Laboratory Operations Coordinator
Location: 1250 South Collegeville Road, Collegeville, PA 19462
Duration: 5+ months (potential extension or permanent hire; covering maternity leave)
Pay Rate: $27.58/hour
Benefits: Weekly pay; Vision, Dental, Medical coverage
Work Schedule: 40 hours/week (No overtime)
Work Model: 100% onsite
Role Overview
The Technical Administrator works onsite at designated customer locations, coordinating client moves and providing high-touch support. Responsibilities include managing all aspects of the OneSource Program: initiating service calls, scheduling, overseeing inventory data integrity, vendor escorting, and supporting day-to-day laboratory operations.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Location: 1250 South Collegeville Road, Collegeville, PA 19462
Duration: 5+ months (potential extension or permanent hire; covering maternity leave)
Pay Rate: $27.58/hour
Benefits: Weekly pay; Vision, Dental, Medical coverage
Work Schedule: 40 hours/week (No overtime)
Work Model: 100% onsite
Role Overview
The Technical Administrator works onsite at designated customer locations, coordinating client moves and providing high-touch support. Responsibilities include managing all aspects of the OneSource Program: initiating service calls, scheduling, overseeing inventory data integrity, vendor escorting, and supporting day-to-day laboratory operations.
Key Responsibilities
- Customer Support:
- Serve as the first point of non-technical and basic technical contact for customers via phone, email, portal, or other systems
- Address inquiries, initiate and schedule service calls, and refer customers as needed
- Expedite service requests with vendors and coordinate spot purchases
- Service Management:
- Monitor and process equipment service requests, confirm coverage and identify billable events
- Schedule preventive maintenance, compliance activities, and follow up on service completion
- Utilize SAP, Service Max, and customer records for accurate event documentation
- Ensure timely and accurate data entry for service reports and account maintenance
- Procurement & Vendor Coordination:
- Create purchase requisitions for services from non-PerkinElmer suppliers
- Manage documentation, approvals, delivery dates, and closure of POs
- Support cost-saving and KPI objectives, conduct vendor satisfaction surveys
- Chargeback & Reporting:
- Run reports to identify chargeback events and complete billing processes
- Escalate unresolved billing issues as needed
- Communication & Relationship Management:
- Build rapport with customers and service teams
- Communicate program updates, troubleshoot professionally, and ensure issue closure
- Escalate complex problems to management when necessary
- Site-Specific Duties:
- Escort service engineers, verify site safety compliance, coordinate equipment handoff
- Ensure accurate service event closure and record management in both customer and PerkinElmer systems
Required Qualifications
- Minimum 3 years in a similar technical/admin or customer service role
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Experience with Veeva Vault
- Bachelor’s or associate Degree, or equivalent work experience
- Strong organization and time management; effective both independently and in a team
- Excellent verbal and written communication skills
- High customer commitment and proactive attitude
- Experience in data entry, order management systems. SAP, Service Max, and Maximo experience is preferred
Preferred Qualifications
- Background in pharmaceuticals
- Experience with GxP data review