IT Support Specialist
Seattle, WA
IT Support Specialist
General working hours on a 7-month contract. Troubleshoot Apple hardware/software, deploy laptops and desktops, support AV systems, manage helpdesk tickets and inventory; requires 2-3+ years in IT support and ability to lift 50+ lbs.
Position Details
Join our client, an American company that develops, markets, and operates a mobile app, offering ride-hailing, vehicles for hire, motorized scooters, a bicycle-sharing system, rental cars, and food delivery.
Job Title: IT Support Specialist
Shift: General Working hours
Location: 83 S King St, Seattle, WA 98104
Pay Rate: $ 32.29/hr. on W2.Job Title: IT Support Specialist
Shift: General Working hours
Location: 83 S King St, Seattle, WA 98104
Contract Length: 7 Months
*Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*
Job Description:
- Searching for an experienced IT Support Specialist. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations and remote offices across the country.
Responsibilities:
- Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware.
- Build and deploy laptops and desktops using standard deployment tools (JAMF, LANDesk, DeployStudio, Deep Freeze)
- Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio, and video conferencing
- Create accounts for new hires.
- Deploy and support software to end-users.
- Respond to support requests in the IT Helpdesk both in person and via a ticketing system.
- Manage inventory for hardware and software.
Experience/Requirements:
- 2-3+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, Wi-Fi, etc.
- Knowledge of administration of Apple computer products using enterprise management tools
- Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
- Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
- Solid problem-solving skills.
- Ability to lift heavy equipment (50+ pounds) as needed.
Should you accept an offer with this client there is a rigorous background screening that may include potential DMV records check along with employment and education verification.