Technical Support Coordinator
Mason, OH
Technical Support Coordinator
Remote after training, with 8-hour shifts Monday-Friday between 10 AM-9 PM plus either Saturday or Sunday.
Technical Support Coordinator: Remote After Training
On-Site Training Location: 4000 LUXOTTICA PL Mason, OH 45040
Training Hours: 9 AM – 5:30 PM (1/29 – 216)
Working Hours: 8 Hour Shifts M-F Between 10 AM – 9 PM & Either Saturday or Sunday
Pay Rate: $18.50/Hour
Initial Assignment Length: 6 Months (Opportunity for Extension or Conversion to FTE Possible)
Benefits: Paid Weekly, Health, Dental & Vision Benefits Available!
Your opportunity to join the world’s largest eyewear company, controlling over 80% of the world’s major eyewear brands. They make sunglasses and prescription frames for many designer brands!
Responsibilities:
- Provide excellent customer service to customers with technical issues.
- Will trouble shoot application installs, windows machine system configurations (standard cpu and laptop).
- Apply basic knowledge of Microsoft Windows and technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity).
- Basic Hardware and software application trouble shooting skills.
- Call center experience
- 1 year of troubleshooting/technical support experience
- Attention to detail
- Strong communication skills
- Ability to work hybrid in the Mason, OH area
- High School Diploma or Higher