Communication Associate
Communication Associate
Handles incoming calls, coordinates hospital staff and department calls, directs visitors and patients, and may manage mailroom functions and emergency codes. High school diploma required; one year operating a complex multiple-position switchboard preferred.
The Communication Associate manages the communication network of the organization and responsible to receive the incoming calls and provide the callers with necessary information. They are the voice of the organization.
Responsibilities:
- Coordinates all calls for hospital staff and departments.
- Makes certain the enquiries made by patients and their family members are received and handled appropriately.
- Acts as both receptionists for the main hospital lobby as well as the operator.
- Answers any incoming calls to the hospital and direct them to the proper person(s).
- Responsible for calling all hospital emergency codes.
- Handles fire box devices.
- Availability to manage mailroom functions as needed.
- Directs visitors and patients to all areas of the hospital as needed.
- Performs certain administrative and secretarial duties.
- Performs other duties as assigned.
Qualifications/Requirements:
Experience: One year of experience where the primary function of the position was the operation of a complex multiple position switchboard preferred.
Education: High school diploma or equivalent is required.
Licenses / Certifications: N/A
Other: Must have good disposition, be able to manage stressful situations and remain calm and in control of the situation.
Special Requirements: N/A