Senior Patient Service Representative
Senior Patient Service Representative
On-site daily operations support for medical office check-in/out, paperwork, co-pays, insurance scanning, referrals, records, scheduling, and HIPAA compliance. Requires a high school diploma; 1+ year customer service or medical office experience preferred.
The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.
Responsibilities:
- Assist patients in the checking in/checking out process and completing necessary paperwork.
- Collect appropriate office co-pays at the time of the visit.
- Educate patients in post care instructions and their healthcare coverage responsibilities.
- Scan medical insurance and obtained authorizations from insurance carriers.
- Obtain insurance referrals as needed.
- Scan lab reports, consultations, office notes and any messages into the appropriate chart.
- Forward records to Bon Secour Charity Health or other parties as directed.
- Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed.
- Handles all questions regarding the office and office procedures.
- Review correspondence, memorandum and routine reports and communicate with the office manager.
- Oversee the daily schedule of the physicians.
- Understand and help assure compliance with HIPPA.
- Travel to other locations may be required as needed.
- Perform other duties as assigned
Qualifications/Requirements:
Experience:
Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.
Education:
High School Diploma or equivalent required.
Licenses / Certifications.
N/A
Other:
Travel to other locations may be required as needed.
Special Requirements:
N/A