Customer Service Manager

Customer Service Manager

Customer Service Manager (Retail Operations, Front End, People Leadership)

Job Overview

As a Customer Service Manager, you will play a crucial role in driving positive community impact, operational excellence, and financial success for our client. This organization is a leader in the retail grocery industry, committed to feeding all the important moments in its customers' lives.

Why This Role Stands Out

• Drive significant community impact through engagement and outreach programs.
• Lead and optimize critical customer-facing departments including Front End and Online Pick-up.
• Shape and develop a diverse and inclusive team, fostering professional growth.
• Directly influence operational excellence and financial success within a leading retail grocery environment.

Who This Role Is For

• An experienced leader with 1-3 years of supervisory experience, ideally in retail grocery.
• Someone with a deep understanding of Front End, Online Pick-up, and Cash Office operations.
• A highly motivated, results-oriented self-starter with strong influencing and communication skills.
• A leader passionate about customer service excellence and fostering team development.
• An organized and strategic thinker capable of managing multiple priorities and driving innovation.

What You'll Do

• Oversee daily operations of Front End, Online Pick-up, and Cash Office departments.
• Drive sales and profit targets while maintaining high standards of safety and sanitation.
• Lead the recruitment, hiring, and development of a diverse and inclusive team.
• Manage labor relations and resolve employee issues effectively.
• Cultivate a culture of exceptional customer service and store presentation.
• Monitor key performance metrics and implement process optimizations.
• Manage departmental budgets and financial targets for profitability.
• Engage with the local community and coordinate outreach programs.

What We're Looking For

• 1-3 years of supervisory or leadership experience, ideally in retail grocery.
• Proven knowledge of Front End, Online Pick-up, and Cash Office operations.
• A highly motivated, results-oriented self-starter with strong influencing skills.
• Excellent multitasking and prioritization abilities for managing diverse responsibilities.
• Demonstrated leadership and management capabilities to inspire and guide teams.
• Exceptional written and verbal communication skills for various stakeholders.
• A genuine passion for delivering and exceeding customer service expectations.
• Creative and strategic thinking to drive innovation and continuous improvement.
• Strong organizational and time management skills for efficient operations.
• Flexibility to work varied hours, including weekends and holidays.