Customer Service Manager
Dedham, MA
Customer Service Manager
Oversees Front End, Online Pick-up, and Cash Office operations, with recruitment, development, budget, compliance, and community outreach duties. Requires 1-3 years of supervisory experience and flexibility to work varied hours, including weekends and holidays.
Customer Service Manager, Retail Operations
Customer Service Manager, Retail Operations (Front End, Online Pick-up, Community)
Job Overview
Our client, a leader in the retail grocery industry, is seeking a highly motivated Customer Service Manager. This role is crucial for driving positive community impact, operational excellence, and financial success, ensuring customers' important moments are well-served.
Why This Role Stands Out
- Lead critical customer-facing departments including Front End, Online Pick-up, and Cash Office.
- Drive significant community impact through engagement and charitable initiatives.
- Shape team success by leading recruitment, development, and fostering an inclusive culture.
- Influence operational efficiency and financial targets through process optimization and budget management.
Who This Role Is For
- An experienced leader with 1-3 years of supervisory experience, ideally in retail grocery.
- A results-oriented self-starter passionate about operational excellence and customer satisfaction.
- A strong communicator and influencer capable of leading diverse teams and engaging stakeholders.
- Someone with a proven ability to manage multiple priorities and drive continuous improvement.
- A strategic thinker committed to fostering a positive and inclusive work environment.
What You'll Do
- Oversee daily operations of Front End, Online Pick-up, and Cash Office departments.
- Lead recruitment, hiring, and development initiatives for the customer service team.
- Manage labor relations, ensuring compliance and timely resolution of issues.
- Cultivate a culture of exceptional customer service and associate engagement.
- Monitor performance metrics and implement process optimizations to enhance efficiency.
- Manage departmental budgets, expenses, and financial targets.
- Ensure compliance with organizational policies, regulatory requirements, and safety standards.
- Engage with the local community, developing relationships and coordinating outreach programs.
What We're Looking For
- 1-3 years of supervisory or leadership experience, preferably in retail grocery.
- In-depth knowledge of Customer Service departments, including Front End, Online Pick-up, and Cash Office.
- A proven track record as a highly motivated, results-oriented self-starter.
- Strong ability to influence and communicate effectively across all levels.
- Exceptional multitasking, organizational, and time management skills.
- Demonstrated leadership capabilities to inspire and guide teams.
- A high level of customer service skills with a genuine passion for excellence.
- Creative and strategic thinking for continuous improvement and innovation.
- Flexibility to work varied hours, including weekends and holidays.