Sales Service Representative

Field Sales & Patient Service Representative

Field Sales & Patient Service Representative (VIP Customer Service, DME Sales, Hybrid, Manchester NH)

Job Overview

As a Field Sales & Patient Service Representative for our client, a leading provider of durable medical equipment, you will be crucial in executing field operations to support patient care. This role focuses on achieving sales profitability and growth through VIP customer service, involving direct patient communication, insurance explanation, and ensuring accurate paperwork and equipment delivery or pickup.

Why This Role Stands Out

• Directly impact patient well-being by ensuring accurate equipment delivery and providing essential support.
• Drive sales growth and profitability through a VIP customer service approach in a field-based setting.
• Enjoy a dynamic role blending patient communication, sales acumen, logistical coordination, and compliance.
• Take ownership of the entire patient journey from initial contact to equipment setup and paperwork completion.

Who This Role Is For

• An empathetic and results-oriented professional with a strong commitment to VIP customer service.
• Someone adept at explaining complex information like insurance paperwork clearly and accurately to patients.
• A detail-oriented individual capable of managing paperwork, ensuring compliance, and handling logistics independently.
• A proactive problem-solver comfortable with direct patient interaction and field-based activities.
• Resides in or can commute to Manchester, New Hampshire, and possesses a valid driver's license.

What You'll Do

• Execute field operations to provide VIP customer service and support patient care.
• Communicate with patients via various channels, including in-person deliveries and pickups.
• Explain insurance paperwork, secure necessary signatures, and process sales documentation with accuracy.
• Educate patients on product features and benefits, driving sales of durable medical equipment.
• Maintain expert knowledge of equipment use, operation, and maintenance to assist patients effectively.
• Resolve customer complaints and concerns, ensuring patient satisfaction.
• Adhere strictly to HIPAA rules and compliance regulations in all interactions.

What We're Looking For

• Valid driver’s license and ability to commute to Manchester, New Hampshire.
• Proven experience in VIP customer service and a strong empathetic approach to patient interaction.
• Excellent verbal and written communication skills for explaining complex information clearly.
• Proficiency in sales acumen, including a consultative approach and results-oriented mindset.
• Demonstrated ability to explain insurance paperwork and utilize DocuSign for documentation.
• Strong attention to detail for accurate paperwork processing and inventory management.
• Solid problem-solving and troubleshooting skills for resolving patient concerns.
• Knowledge of and adherence to HIPAA compliance regulations.
• Ability to work independently while also collaborating effectively within a team.
• Prior experience in the healthcare industry or with durable medical equipment is a plus.