Product Support Engineer - High Precision Instrumentation
Product Support Engineer - High Precision Instrumentation
Onsite work with 30-40% travel, plus some WFH, testing, assembling, calibrating, training, and supporting ultra-high precision instrumentation at customer sites. Requires 4+ years in product support, field service, or application engineering, and U.S. work authorization.
Product Support Engineer (Ultra high precision instrumentation)
Location: Onsite in Madison, WI + 40% travel
Salary: Up to $105k
Requirements: 4+ years of field/application/product support for ultra-high precision instrumentation
Based out of Madison, WI we are a leading scientific research company that is part of a large global player that does nearly $6B in revenue annually of highly innovative electronic instruments and electromechanical devices.
We have over 17,000 employees spread across 30 countries and are well positioned in a highly competitive market to continue growing and dominating our space.
We are proud to boast a staff of highly educated and published Engineers and Scientists along with ex members of Thermo Fisher, Dover Corporation, Thales, Honeywell and GE as part of our leadership team.
This is a critical role in our company. Our product support team is the last line of support and truly serves as the face of our company to our high profile clients. If you're ready to take on major responsibility working with cutting edge instrumentation this is the job for you!
Top Reasons to Work with Us
Work schedule: onsite, at customer sites and some WFH
Benefits: Top of the line medical/dental/vision + tuition reimbursement + PTO
Technology: We are a globally recognized leader in materials science and nanotechnology instrumentation
Stability: We are a 90 year-old, publicly traded global company with over 17,000 employees that does well over $6B in annual rev
Growth: Great room for individual as well as company growth!
What You Will Be Doing
After instruments are manufactured you will take full responsibility of the product; this includes testing the device, going out to customer facilities to assemble, calibrate, train and support them
During these trips you will work daily with our client's top users including accomplished scientists, CTOs, etc. to train them on how to use the instruments, make applicable modifications and propose innovative solutions.
As an integral member to our continious improvement efforts you will take feedback from our users for product modifications and work closely with our R&D team to introduce new ideas for enhancements.
What You Need for this Position
- Product Support, Field Service or Application Engineering
- Experience Troubleshooting electrical, mechanical and pneumatic components
- Experience working with ultra high precision instrumentation
- Excellent communication skills and ability to present well in front of high level executives
Bonus points if you have experience with Nanotechnology or vacuum systems (ion pumps, ion gauges, turbomolecular pumps)
Benefits
- Top of the line Health, Dental, Vision Insurance
- Generous PTO options
- WFH!
- Stock Options
- 401(k) with 6% employer match
- Team Building Events
- Continued education reimbursement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
Salary
$85000 - $105000 USD per year