PATIENT RELATIONS - PATIENT RELATIONS REPRESENTATIVE
Lewes, DE
PATIENT RELATIONS - PATIENT RELATIONS REPRESENTATIVE
Supports patient rights and advocacy, handling complaints/grievances, patient satisfaction follow-up, advance directives, and liaison work with the healthcare team. Requires 5+ years of hospital experience, Microsoft Word/Excel, and strong communication, customer service, and problem-solving skills.
Why Beebe?
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
Overview
Responsible for supporting patient rights and advocacy; coordinates the patient complaint/grievance process.
Responsibilities
Responsible for receiving patient complaints, completing the investigative process, reviewing with the appropriate department director or service chief, coordinates action plan and follow-up with the complainant. Responsible for the constant advocacy of the Patients Rights and Responsibilities. Is the resource for patients and staff regarding such rights. Supports the patient satisfaction survey process to include follow-up with patients upon request. Actively represents the patient and serves as their liaison with the healthcare team. Attends bi-weekly clinical rounds with active participation. Proactively visits patients to ensure their needs and level satisfaction are being met. Assists patients with the completion of Advance Directives; provides staff and community education on advance directives. Provides coverage in the absence of the Director. Other duties as assigned.
Qualifications
Competencies Skills
Essential:
* Clear Communication Skills Both Written and Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills to Provides Customer Service to Patients, Team Members and Visitors
* Experience In Grant Writing
Credentials
Education
Entry
USD $53,268.80/Yr.
Max
USD $82,576.00/Yr.
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
Overview
Responsible for supporting patient rights and advocacy; coordinates the patient complaint/grievance process.
Responsibilities
Responsible for receiving patient complaints, completing the investigative process, reviewing with the appropriate department director or service chief, coordinates action plan and follow-up with the complainant. Responsible for the constant advocacy of the Patients Rights and Responsibilities. Is the resource for patients and staff regarding such rights. Supports the patient satisfaction survey process to include follow-up with patients upon request. Actively represents the patient and serves as their liaison with the healthcare team. Attends bi-weekly clinical rounds with active participation. Proactively visits patients to ensure their needs and level satisfaction are being met. Assists patients with the completion of Advance Directives; provides staff and community education on advance directives. Provides coverage in the absence of the Director. Other duties as assigned.
Qualifications
- Minimum of 5 years of hospital experience.
- Previous patient relations experience preferred.
- Advanced communication, customer service, interpersonal and problem-solving skills a must.
- Proficient in Microsoft programs to include Word and Excel.
Competencies Skills
Essential:
* Clear Communication Skills Both Written and Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills to Provides Customer Service to Patients, Team Members and Visitors
* Experience In Grant Writing
Credentials
Education
Entry
USD $53,268.80/Yr.
Max
USD $82,576.00/Yr.