Surgical Coordinator
Surgical Coordinator
Clerical support for scheduling surgical procedures, obtaining pre-authorizations, answering calls, and entering records into the EMR. Requires a high school diploma or GED, 2 years in a medical office, and 2 years of customer service support experience; Spanish-speaking preferred.
Job Summary: Performs various clerical duties for the practice manager and/or supervisor, clinical team, or physicians, including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining pre-authorizations, entering information into the surgical scheduling system.
Responsibilities:
- Work with the clinical team to schedule patient procedures.
- Obtain insurance authorizations for surgical procedures.
- Assist the patient in scheduling pre-procedure testing
- Inform the patient of the surgical appointment and pre-procedural requirements
- Handle incoming call volume promptly and in a professional manner
- Ability to provide a high level of customer service and satisfaction
- Provide call confirmations to patients
- Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately.
- Schedule patient appointments and procedures according to established policies and procedures.
- File or scan records into electronic medical records.
- Maintain patient confidentiality.
- Perform other related duties as directed or assigned.
- Float to other offices as required for adequate coverage.
Qualifications/Requirements:
Experience: Minimum of two years in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish-speaking candidates preferred, but not required.
Education: High school diploma or GED
Licenses / Certifications: N/A
Other: N/A