Manager-Navigation, Quality & Analytics

The Navigation, Quality & Analytics Manager provides leadership for the Hudson Valley Rural Cancer Prevention and Follow-Up Network's centralized navigation program while overseeing program performance measurement, data quality, analytics, and reporting activities.

This position leads the implementation and management of a closed-loop navigation model supporting colorectal and prostate cancer screening, diagnostic follow-up, referral management, and barrier resolution across participating sites. The role supervises patient navigation operations, establishes workflows and escalation pathways, monitors caseload performance, and ensures patients progress through screening and diagnostic pathways to documented completion.

In addition, this position serves as the program's lead for quality measurement, data validation, dashboard development, KPI reporting, and grant performance monitoring. Working closely with clinical, operational, data, and community partners, the Navigation, Quality & Analytics Manager transforms data into actionable insights that improve screening access, referral completion, patient outcomes, and overall program effectiveness.

RESPONSIBILITIES

Navigation Program Leadership

• Develop, implement, and maintain standardized navigation workflows, referral pathways, handoff procedures, documentation standards, and escalation protocols.
• Provide operational and functional supervision to Patient Navigators and related support staff.
• Coordinate assignment and management of navigation caseloads across participating sites.
• Review patient cases at risk of delay, loss to follow-up, or non-completion.
• Establish performance expectations, workflow standards, and accountability measures for navigation staff.
• Provide training, coaching, mentoring, and performance feedback regarding navigation workflows and best practices.
• Collaborate with program leadership to continuously improve navigation services.

Closed-Loop Navigation and Follow-Up Management

• Oversee tracking and follow-up of abnormal colorectal cancer screening and PSA screening results.
• Ensure patients' progress through recommended follow-up care, diagnostic procedures, specialty referrals, or documented patient refusal.
• Monitor outreach activities, referral status, scheduling completion, and navigation outcomes.
• Develop and maintain work queues for patients who:
  • Are overdue for screening
  • Have incomplete testing
  • Require diagnostic colonoscopy
  • Need urology follow-up
  • Have abnormal results
  • Are lost to follow-up
• Ensure navigation cases remain active until appropriate clinical resolution or documented closure occurs.
• Coordinate barrier resolution efforts, including transportation, scheduling, communication, financial, and access-related challenges.
• Escalate clinical questions to qualified clinical personnel and operational issues to program leadership.

Data Governance and Quality Management

• Establish and maintain grant-aligned data definitions, KPI specifications, denominators, source mapping methodologies, validation rules, and quality controls.
• Develop standardized processes for data collection, reconciliation, and reporting.
• Validate and reconcile data obtained from:
  • Electronic Health Records (EHRs)
  • Health Information Exchanges (HIEs)
  • Laboratory systems
  • Referral platforms
  • Screening databases
  • Navigation systems
  • Outreach activities
  • Procedure and specialty-care records
• Maintain documentation of calculation methodologies, assumptions, corrections, limitations, and data-quality findings.
• Develop monitoring processes to ensure consistent and reliable program reporting.

Performance Analytics and Reporting

• Develop and maintain dashboards, scorecards, performance reports, and operational monitoring tools.
• Track key performance indicators related to:
  • Colorectal cancer screening
  • Prostate cancer screening
  • Patient outreach
  • Contact timeliness
  • Scheduling timeliness
  • Referral completion
  • Diagnostic resolution
  • Navigation activity
  • Barrier identification
  • Capacity utilization
  • Patient outcomes
• Produce validated monthly, quarterly, annual, and grant-required reports.
• Collaborate with program leadership to prepare reports required by New York State and other funding entities.
• Stratify program performance by site, county, age group, insurance coverage, preferred language, transportation barriers, and other demographic or operational characteristics when data availability permits.
• Present findings to leadership, operational teams, community partners, and stakeholders.

Quality Improvement and Operational Performance

• Analyze workflow performance, screening outcomes, referral completion rates, and operational variation across sites.
• Identify trends, barriers, delays, performance gaps, and opportunities for improvement.
• Lead quality-improvement discussions and corrective-action planning efforts.
• Conduct routine audits of navigation workflows, referral tracking, and documentation practices.
• Monitor compliance with established protocols and performance standards.
• Partner with leadership to implement interventions designed to improve program outcomes.
• Support planning for future registry development, population health initiatives, and mobile screening expansion activities.

Interdisciplinary Collaboration

• Collaborate with primary care providers, GI/endoscopy services, urology practices, laboratories, community organizations, outreach personnel, IT teams, and healthcare leaders.
• Coordinate information sharing and workflow alignment across participating organizations.
• Facilitate regular caseload reviews, dashboard reviews, performance meetings, and operational workgroups.
• Serve as a liaison between navigation operations, quality initiatives, and program leadership.
• Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.

​​​​​EXPERIENCE

• Minimum of three years of experience in one or more of the following, required:
  • Patient navigation
  • Care coordination
  • Case management
  • Population health
  • Healthcare quality
  • Healthcare analytics
  • Referral management
  • Program management
• Experience leading staff, managing programs, or supervising clinical support functions, required
• Experience working with healthcare data, performance measurement, quality reporting, or analytics, required
• Strong project management, communication, organizational, and leadership skills, required
• Ability to work collaboratively across clinical, operational, administrative, data, and community-partner teams, required
• Ability to maintain confidentiality and comply with applicable privacy and security requirements, required
• Experience with cancer screening programs, oncology navigation, GI/endoscopy services, urology services, or population health initiatives, preferred
• Experience with EHR reporting tools, health information exchanges, registries, or healthcare dashboards, preferred
• Experience supporting grant-funded programs, quality reporting initiatives, or regulatory reporting requirements, preferred
• Experience serving rural or underserved populations, preferred

EDUCATION

• Bachelor's degree in nursing, Public Health, Health Informatics, Healthcare Administration, Social Work, Data     Analytics, Quality Improvement, Business Analytics, or a related field, required

LICENSES/CERTIFICATIONS

• Registered Nurse (RN) license or other relevant clinical credential, preferred.

OTHER

• Closed-loop patient navigation and referral management.
• Caseload management and staff supervision.
• Quality measurement and performance monitoring.
• KPI development and dashboard reporting.
• Healthcare analytics and data validation.
• Population health management principles.
• Workflow design and process improvement methodologies.
• Performance trend analysis and presentation skills.
• Healthcare documentation and regulatory compliance.
• Root-cause analysis and corrective-action planning.
• Ability to distinguish validated data, assumptions, limitations, and unresolved issues.
• Strong leadership, coaching, and change-management skills.
• Ability to prioritize competing demands in a dynamic implementation environment.
• Sound judgment and appropriate escalation of clinical and operational concerns.
• Commitment to improving preventive care access in rural and underserved communities.

SPECIAL REQUIREMENTS

• N/A