Unit Clerk
Unit Clerk
Provides clerical, administrative, and patient-facing support on care units, including communication, filing, faxing, photocopying, supply management, documentation, reception, scheduling, and forms management. Requires a high school diploma or equivalent; medical terminology training, computer skills, and office equipment knowledge are preferred.
Job Summary
Provides coordination, clerical and administrative support to the health care team on patient care units. Maintains a customer focused approach establishing effective communication between the health care team and the patient, family/significant other.
Responsibilities
- Communication-Demonstrates the ability to process and interface appropriate information between the health care team and the patient, family/significant other to ensure quality patient outcomes. Maintains the flow of telephone communication through appropriate information gathering and relay.
- Clerical- Performs such duties as filing, faxing, and photocopying.
- Secretarial- Supply management, maintains adequate levels of patient care/medical and office supplies.
- Documentation - Appropriately transcribes MD orders and pertinent patient information.
- Reception Services - Greets and directs all customers in a friendly and courteous manner.
- Scheduling Patients - Appropriately schedules patients for all needed services.
- Forms Management - Maintains knowledge of general Hospital and unit specific forms, ensuring adequate supplies are available at all times.
- Demonstrates understanding and respect for cultural and religious beliefs of people served.
- Age Specific - Demonstrates ability to respond to people served based on developmental age.
- Demonstrates ability to recognize and report suspected abuse and neglect according to policy procedure and law.
- Works collaboratively with MDs and NPs and staff Nurses.
Qualifications/Requirements
EXPERIENCE
Additional training or education in the health care/medical terminology field desirable. Well developed interpersonal and communication skills. Knowledge of computer and office equipment preferred.
EDUCATION
High School Diploma or equivalent education/experience.