Senior Patient Service Representative

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services. 

Responsibilities: 

• Assist patients in the checking in/checking out process and completing necessary paperwork. 
• Collect appropriate office co-pays at the time of the visit. 
• Educate patients in post care instructions and their healthcare coverage responsibilities. 
• Scan medical insurance and obtained authorizations from insurance carriers. 
• Obtain insurance referrals as needed. 
• Scan lab reports, consultations, office notes and any messages into the appropriate chart. 
• Forward records to Bon Secour Charity Health or other parties as directed. 
• Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed. 
• Handles all questions regarding the office and office procedures. 
• Review correspondence, memorandum and routine reports and communicate with the office manager. 
• Oversee the daily schedule of the physicians. 
• Understand and help assure compliance with HIPPA. 
• Travel to other locations may be required as needed.
• Perform other duties as assigned 

Qualifications/Requirements: 

Experience: 

Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred. 

Education: 

High School Diploma or equivalent required. 

Licenses / Certifications. 

N/A

Other: 

Travel to other locations may be required as needed.

Special Requirements: 

N/A