Research Program Manager IV
Summary
Full-time US-remote contract for 15 months supporting participant recruitment, reporting, change management, vendor coordination, and budget logistics. Requires 5+ years’ similar experience, UX research or design operations experience, and strong communication and organization skills.
Highlights
- Work Arrangement
- Remote
- Experience
- 5+ years in a similar capacity; UX Research or Design Operations experience
- Type
- Full-Time
Job description
Title: Research Program Manager IV
Location: Remote
Duration: 15 Months
Pay: $70-80/hr on W2
Summary:
The Participant Engagement team within Global Research Operations is looking for a Project Manager with 5+ years of experience to help implement global operational
systems, connect teams and knowledge and problem solve operational hurdles to enable researchers to do their most impactful work. The ideal candidate is a self starter, tech savvy, highly organized, detail-oriented and resourceful.
You must be comfortable in an extremely fast-paced environment where you'll adjust to shifting priorities, find solutions on the fly across multiple stakeholders, and coordinate activities across teams and time zones. We're looking for an individual that is highly organized and able to proactively manage requests and timelines while anticipating project issues and resolving them. This is a full-time US-remote contract position.
Responsibilities
Your primary responsibilities will be partnering with a team of program managers in executing core operational processes for the team including, but not limited to:
Supporting multiple programs with operational, administrative and reporting activities
Supporting participant recruitment operations across various workflows
Managing change management processes including scheduling trainings, updating tooling and documentation to keep training and team resources current
Maintaining sandbox environments for testing and training
Proactively identify opportunities and gaps within our recruiting tools and processes, and develop strategies to address them
Providing consistent progress updates to the team, including triaging and managing tooling bug reports
Participating in project meetings as necessary
Team-wide metrics data collection and validation
Managing purchase orders and supporting budget logistics
Additional ad hoc project support as needed
Managing relationships with external vendors including monitoring fund transfers and payments, coordinating platform feature requests, and escalating technical
issues
Partnering with internal stakeholders on fiscal planning activities
Producing and validating monthly participant compensation and spend reports, including reconciling figures across platforms
Must Have:
Nice to Have:
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
#TMMT
Location: Remote
Duration: 15 Months
Pay: $70-80/hr on W2
Summary:
The Participant Engagement team within Global Research Operations is looking for a Project Manager with 5+ years of experience to help implement global operational
systems, connect teams and knowledge and problem solve operational hurdles to enable researchers to do their most impactful work. The ideal candidate is a self starter, tech savvy, highly organized, detail-oriented and resourceful.
You must be comfortable in an extremely fast-paced environment where you'll adjust to shifting priorities, find solutions on the fly across multiple stakeholders, and coordinate activities across teams and time zones. We're looking for an individual that is highly organized and able to proactively manage requests and timelines while anticipating project issues and resolving them. This is a full-time US-remote contract position.
Responsibilities
Your primary responsibilities will be partnering with a team of program managers in executing core operational processes for the team including, but not limited to:
Supporting multiple programs with operational, administrative and reporting activities
Supporting participant recruitment operations across various workflows
Managing change management processes including scheduling trainings, updating tooling and documentation to keep training and team resources current
Maintaining sandbox environments for testing and training
Proactively identify opportunities and gaps within our recruiting tools and processes, and develop strategies to address them
Providing consistent progress updates to the team, including triaging and managing tooling bug reports
Participating in project meetings as necessary
Team-wide metrics data collection and validation
Managing purchase orders and supporting budget logistics
Additional ad hoc project support as needed
Managing relationships with external vendors including monitoring fund transfers and payments, coordinating platform feature requests, and escalating technical
issues
Partnering with internal stakeholders on fiscal planning activities
Producing and validating monthly participant compensation and spend reports, including reconciling figures across platforms
Must Have:
- 5+ years of experience working in a similar capacity
- Prior experience working with User Experience Research or Design Operations
- 3 Excellent verbal and written communication and organization skills
Nice to Have:
- Proficiency with research management tools and platforms - Exp with RALLY PLATFORM for example; At least basic understanding of these tools or the usage
- Background in user experience (UX) research or human-centered design
- Experience in the technology industry - google MS, Meta etc;
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
#TMMT