Summary

Fully onsite, 7:00 AM–4:00 PM or 8:00 AM–5:00 PM, with bi-weekly Thursday meetings until about 6:30 PM and safety certification within 6 months. Requires a bachelor’s degree, 3–4+ years’ corporate hospitality or high-end service experience, MS Office/Google Suite, and a valid CA driver’s license.

Highlights

Benefits: Medical, dental, vision, short-term disability, life insurance
Work Arrangement: On-Site
Schedule: 7:00 AM–4:00 PM or 8:00 AM–5:00 PM; bi-weekly Thursday meetings until ~6:30 PM
Experience: 3–4+ years in corporate hospitality or high-end service
Education: Bachelor's degree in any field
License Required: Valid California driver's license
Certifications: Safety certification within 6 months
Type: Contract

Job description

Hospitality Ambassador
Location: 1 DNA Way South San Francisco CA USA 94080
Contract Duration: 12+ Months (Potential for Extension or Full-Time Conversion)
Pay Rate: $33/hr (paid weekly)
Working Model-Fully Onsite, 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM (No relocation or remote option)
Mandatory: Bi-weekly Thursday meetings (until ~6:30 PM) and Team meetings + safety certification (within 6 months)
Benefits: Weekly Pay, Medical, Dental, and Vision Insurance

Job Responsibilities
Front Desk / Lobby Operations

Serve as the main point of contact for employees and visitors
Provide high-level, professional service with a "heart for service” mindset
Handle inquiries, requests, and issues promptly and gracefully

Security & Access Management

Partner closely with Security to protect people and assets
Manage visitor check-in, badge assignment, and host notifications
Ensure strict adherence to access protocols and confidentiality

Guest & Service Coordination

Vendor deliveries (packages, catering, personal items)
Special requests and VIP interactions
Call center support (phone inquiries)
Program & Operations Support
Manage programs like:
Parking placards
Clipper Cards / transportation
Lobby amenities
Support multiple lobbies (flex/rover coverage as needed)
Logistics & Additional Duties
Support gnExpress delivery service (document handling/distribution)
Maintain lobby supplies
Assist with projects and process improvements

Key Competencies

Exceptional customer service / hospitality mindset
Strong communication & interpersonal skills
Ability to handle sensitive/confidential information with discretion
Adaptability + multitasking in fast-paced environments
Problem-solving / solution-oriented thinking
Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
Continuous improvement mindset

Qualifications

Bachelor's degree (any field)
3–4+ years' experience in:
- Corporate hospitality OR
- High-end service (luxury hotel, retail, concierge, etc.)
Strong proficiency in MS Office + Google Suite
Ability to learn new systems (visitor mgmt, call center tools)
Valid CA driver's license

At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer:

Medical Coverage – HDHP, PPO, and Surest plan options
Minimum Essential Coverage (MEC)
Dental Insurance
Vision Insurance
Short-Term Disability (STD)
Long-Term Disability (LTD)
Life & AD&D Insurance
Critical Illness Insurance
Accident Insurance
Employee Assistance Program (EAP)

#TMRD