Field Sales Rep - City Launch & Merchant Success

Job Title: Field Sales Representative
Pay Rate: $67.94/hr on W2
Location: Remote Seattle, WA – Field-Based
Contract Length: 6 Months
Potential: Contract extension or conversion to FTE based on performance, attendance, and business needs
Work Schedule: Monday–Thursday – Field Work | Friday – Administrative/Desk Work
Local Travel: Primarily within approximately 100 miles of the assigned market
Job Summary

• Block is seeking a Field Sales Representative – City Launch & Merchant Success to drive merchant adoption, education, engagement, and long-term success for the Neighborhoods program across launch markets.
• This is a field-based position where you will spend the majority of your time meeting merchants face-to-face. You will visit restaurants and local businesses, build relationships with business owners and staff, support program launches, conduct merchant training, and participate in community events.
• You will serve as the face of Neighborhoods in the Seattle market and act as a key connection between local merchants and Block's Product, Operations, and Go-to-Market teams.

Key Responsibilities

• Build trusted, long-term relationships with local merchants and business owners.
• Spend the majority of your time in the field visiting restaurants and other local businesses.
• Support merchants throughout the launch process, from pre-launch preparation through activation and post-launch follow-up.
• Provide hands-on support and live transaction walkthroughs for owners, managers, and frontline employees.
• Conduct merchant onboarding, training sessions, workshops, and educational events.
• Organize and support community events, office hours, and other merchant engagement activities.
• Monitor merchant adoption, engagement, and retention and proactively address challenges.
• Gather merchant feedback and identify operational issues or opportunities for improvement.
• Partner with Product, Operations, and Go-to-Market teams to support successful city launches and market expansion.
• Work closely with Account Managers, where applicable, to provide an exceptional merchant experience.
• Troubleshoot issues, remove obstacles, and take ownership of merchant concerns.
• Develop repeatable training materials, playbooks, and community engagement strategies that can be used in future markets.
• Serve as the voice of the merchant by bringing valuable field insights back to internal teams.

Required Skills & Qualifications

• 5–7+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, sales, or another customer-facing environment.
• Strong interpersonal and relationship-building skills.
• Comfortable meeting new people and establishing authentic relationships quickly.
• Comfortable walking into local businesses and engaging directly with owners, managers, and staff.
• Experience conducting customer training, workshops, presentations, or educational sessions.
• Strong communication, organization, and follow-through skills.
• Ability to work independently and take initiative in a fast-paced environment.
• Strong problem-solving skills and the ability to remove obstacles quickly.
• Ability to balance strategic thinking with hands-on execution.
• Comfortable spending the majority of the workweek in the field.
• Willingness and ability to travel locally, generally within approximately 100 miles of the assigned market.
• Passion for supporting local and independent businesses.
• Ability to build relationships and represent the company professionally in the local business community.

Education

• Associate's or Bachelor's degree preferred, and/or
• 5+ years of relevant professional experience.
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