Summary

Onsite training for 5-7 weeks, then primarily virtual with one office visit per month; 8-hour Monday-Friday shifts between 8 AM and 9 PM EST. Requires a high school diploma or GED, 1-2 years customer service experience, and availability for any shift 8 AM-11 PM EST.

Highlights

Benefits: Health, dental, vision insurance
Work Arrangement: Hybrid
Schedule: Monday - Friday; 8-hour shifts
Shift: Any shift between 8:00 AM - 11:00 PM EST
Experience: 1-2 years customer service experience
Education: High school diploma or GED
Training Provided: 5 weeks training + 2 weeks nesting
Type: Full-Time
Background Check: None stated

Job description

Position Title: Customer Care Advocate
Location: 700 Quaker Ln, Warwick, RI - Onsite Training
Training is Onsite (5-7 weeks)

Pay Rate: $20.00/hour (W2) – Paid Weekly
Assignment Length: 6+ Months (Extension possible based on performance, attendance, and business needs)
Benefits: Paid weekly, health, dental vision insurance available!

Training Schedule:

Mandatory Onsite Training & Nesting: 5 weeks training + 2 weeks nesting (total 7 weeks at Warwick office)
Ongoing Work: Primarily virtual after certification, with one office visit per month
Hours After Training: 8-hour shifts (Mon–Fri, 8 AM–9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performance
No time off permitted during training & nesting
If experiencing home internet/system issues, employees must report onsite until resolved

Role Overview:

As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment.

Key Responsibilities:

Provide exceptional customer service while fostering positive relationships
Respond to inbound calls regarding insurance policies, coverage, and account access
Research and resolve inquiries using multiple systems
Collaborate with internal teams to address customer needs and escalate issues as needed
Maintain a high standard of professionalism in both virual and in-office settings

Required Qualifications:

Must reside within a commutable distance to Warwick, RI
1–2 years of experience in customer service (call center, retail, hospitality, etc.)
Familiarity with Microsoft Office and multitasking across applications
Previous insurance or call center experience a plus
High school diploma or GED
Availability to work any shift between 8:00 AM – 11:00 PM EST, Monday through Friday

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