Summary

Hybrid work handling inbound calls, policy changes, account concerns, and customer education for life insurance; training is 5 weeks and no time off is allowed 10/26-11/26. Requires fluent English and Spanish, 1+ year customer service or sales, a router, and background, drug, and credit screens.

Highlights

Work Arrangement: Hybrid
Schedule: Monday-Friday, flexible hours between 8:00am-8:00pm EST
Experience: 1+ year in customer service or sales
Education: Degree in finance, business, insurance, economics, or communications preferred
Hours Per Week: 38.75 hours/week
Language: Fluent in English and Spanish
Start Date: 10/26/2026
Training Provided: 5 weeks of hybrid training
Drug Test: Urinalysis drug screen
Background Check: 10-year criminal background check
Equipment Provided: Ethernet cable

Job description

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!

Role: Bilingual Solutions Center Representative - Life Insurance
Pay Rate: $19.51 per hour, paid weekly
Location of Assignment: Hybrid (Monday/Thursday-Friday - Remote, Tues-Wednesday - Grandview office (H building, 3rd floor))
Schedule: Monday – Friday, Flexible hours b/w 8:00a-8:00p EST, 38.75 hours/week
Target Start Date: 10/26/2026, upon completion of new hire onboarding
**Candidates must be fluent in English and Spanish**

Training is a total of 5 weeks, hybrid (2 days in office (Tuesday/Wednesday) and 3 from home). Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST. No time-off allowed from 10/26-11/26

*Candidate MUST have access to router. Client will provide an Ethernet cable.
**Candidate MUST review A Day In The Life video prior to interview with hiring team.

Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities:

Handle inbound calls from members, partners and financial professionals
Interpret policy changes and provide expert guidance
Maintain records and use insights to enhance customer relationships
Ensure compliance with industry regulations and company policies
Educate customers on financial implications, penalties, and plan benefits
Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
Participate in career development and goal-setting sessions

Qualifications:

Education: Recent degree in finance, business, insurance, economics, or communications preferred
Experience: 1+ year in customer service or sales
Skills:
- Fluency in Spanish and English
- Knowledge of various insurance products and the sales process
- Solid understanding of legal implications of certain product features in different states
- Strong communication and problem-solving abilities
- Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.

#TMNW