Airport Wheelchair Assistant

Position Purpose
Is responsible for assisting airline customers that need wheelchair or baggage assistance getting from curbside to aircraft and vice versa . This position will assist other agents as needed to ensure safe operations for passengers and customers.

Essential functions and basic duties

• Assist passengers needing wheelchair service getting to their flight, or off arriving aircraft
• Guide customers through ticketing and wayfinding in the airport terminal
• Checks facility cleanliness before and after operations
• Maintains security awareness and hazardous materials awareness appropriate to the airport aircraft environment.
• Other assignments and/or duties as directed.

WORKING CONDITIONS
Work in an indoor and outdoor environment; ability to work in adverse weather conditions. The worker is subject to fumes, odors, dusts, hot and cold climates, precipitation.
Shift – Scheduled for shifts on a weekly basis during scheduled air carrier operations.
Flooring – carpet and concrete surfaces.
Lighting – variable, natural and artificial light.
Temperature – variable environmental conditions based on the daily weather forecast. May be exposed to seasonal temperatures and precipitation, dust etc.
Noise – subject to aircraft engine and equipment noise
Safety equipment – gloves, and/or other personal protective equipment depending on job assignment, etc.
QUALIFICATIONS

Education/Certification	High school diploma or GED. Must possess and maintain a valid Ohio driver license, in good standing.
Experience	Customer Service background
Skills/Abilities	Ability to read and understand training manuals. Ability to work well independently. Ability to cooperate and communicate well with others. Ability to maintain a positive attitude. Required to have regular and predictable attendance. Ability to work as part of a team, take direction and learn quickly in a fast-paced environment. Basic computer skills.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Climbing	Up to three flights including ladders, stairs, ramps, etc.
Stooping	Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.
Kneeling	Resting on knee or knees.
Crouching	Bending downward and forward at the leg and spine.
Reaching	Extending hand(s) and arm(s) in any direction.
Standing	For extended times.
Walking	Especially for long distances.
Pushing	Using upper body to press against something with steady force.
Pulling	Using upper body to draw, drag, haul, or tug objects.
Lifting	Use of upper body and back muscles to lift objects.
Grasping	Using fingers and palm on an object for gripping, lifting and pushing.
Average hearing	Ability to hear average or normal conversations and receive ordinary information.
Fine, acute visual abilities	Fine visual acuity, color vision; or depth perception and/or field of vision.
Physical strength	Must be physically able to perform the essential functions and basic duties of assigned job. Ability to lift up to 70 lbs.

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All candidates must be able to pass a fingerprint criminal history check in order to receive airport badge.