Cannabis Receptionist

As the Front Desk Receptionist at GOLDLEAF, you will be the first point of contact for our patients and guests. Your role will involve managing the front desk operations, ensuring a welcoming and efficient check-in process, and providing exemplary customer service. The ideal candidate will be organized, personable, and capable of thriving in a fast-paced environment with open availability. 

Key Responsibilities: 

Greeting and Welcoming: Provide a warm and professional welcome to patients and customers, setting a positive tone for their experience with GOLDLEAF. 

Check-In Procedures: Utilize multiple computer screens to check in new patients, verify their identity, and ensure compliance with HIPAA regulations. Distribute necessary paperwork and guide patients through the check-in process. 

Organizational Skills: Manage a variety of tasks simultaneously in a high-traffic environment. Prioritize responsibilities effectively to maintain smooth operations. 

Attention to Detail: Accurately enter patient information and handle data collection with precision. 

Communication: Maintain clear and professional communication with both customers and staff, ensuring all interactions are handled with respect and efficiency. 

Facility Management: Direct guests to appropriate areas, keep the waiting area clean and inviting, and monitor restrooms to ensure they are well-stocked and maintained. 

Inventory Management: Oversee office supplies by managing inventory, placing orders, receiving shipments, stocking items, and distributing supplies as needed. 

Additional Tasks: Assist with other administrative and operational tasks as assigned by management, demonstrating flexibility and a proactive approach. 

Salary

$20 - $20 USD per hour

Required Skills

• Education: High school diploma or equivalent required. 
• Age: Must be at least 21 years old. 
• Background Check: Successful completion of a criminal background check. 
• Experience: 1-2 years of customer service or sales experience in a fast-paced retail environment. 
• Skills: Positive attitude, strong organizational skills, ability to handle diverse personalities, excellent communication, and interpersonal skills. 
• Attributes: Detail-oriented, flexible, team player with the ability to work efficiently under pressure. 

Desired Skills

• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Previous experience with POS systems
• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

About GOLDLEAF

Our Mission

Our goal is to be recognized as the leading dispensary for hospitality and service. Each member of our team is equally important in maintaining this goal and making GOLDLEAF a destination dispensary.

Our Concept

We bundle the best value and service in the cannabis industry with each experience a guest has at GOLDLEAF. No guest leaves our location less than satisfied, and customer satisfaction is our number one priority.

Core Values

Customer Service Oriented

Being customer service oriented implies that our focus is our guests and patients. We value them over anything else and respond to their needs quickly and efficiently.

Education

We expect our staff to be educated, so that we may best inform our patients and give them the greatest service achievable. If you don’t know the answer to a question a guest is inquiring about, kindly inform them that you will find out the answer to their question in a quick and timely manner.

Dependability

To be dependable implies that you will show up on time, follow through with commitments, be accountable, and be consistent.

Optimism

Optimism in the workplace is detrimental for success, it promotes high energy levels, creativity, inspiration, leadership, and a hopeful approach to both problem solving and daily tasks.

Integrity

We expect our staff to have integrity. This means that you are accountable, trustworthy, and reliable. It will also imply that you are always practicing your best moral values and ethics while representing GOLDLEAF.

Benefits

Comprehensive Medical, Dental, and Vision Insurance 

Voluntary Short-Term Disability Insurance 

Voluntary Accident & Critical Illness Insurance

Voluntary Life Insurance 

Health Savings Account (HSA) 

ZayZoon (Early Access to Earned Wages) 

Employee recognition program 

SparkPlug Vendor recognition incentives

Employee & Industry Discounts

Equal opportunity employer

GOLDLEAF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.