Visitor Services Representative, Visitor Services, PRN, Variable
Summary
Variable-shift work greeting and assisting patients, guests, and team members, facilitating visitation, screening during influenza or pandemic periods, and handling clerical tasks. Requires a high school diploma or equivalent, 1 year of customer service experience, and a valid driver's license with acceptable MVR and auto insurance.
Highlights
- Schedule
- Variable shift; PRN
- Experience
- 1 year customer service experience
- Education
- High school diploma or equivalent
- License Required
- Valid driver's license, acceptable MVR, auto insurance
- Department
- Visitor Services
- Reports To
- Supervisor, manager, director, or executive
Job description
Inspire health. Serve with compassion. Be the difference.
Job Summary
Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves as liaison between patients, families and team members. Provides relevant screening procedures for patients, guests and team members during periods of need as determined by Prisma Health.
Essential Functions
Supervisory/Management Responsibility
Minimum Requirements
In Lieu Of
Required Certifications, Registrations, Licenses
Knowledge, Skills and Abilities
Work Shift
Variable (United States of America)
Location
Blount Memorial Hospital
Facility
Blount Memorial Hospital, Inc.
Department
Visitor Services
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Job Summary
Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves as liaison between patients, families and team members. Provides relevant screening procedures for patients, guests and team members during periods of need as determined by Prisma Health.
Essential Functions
- All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
Provides appropriate assistance to patients. Greets patients upon arrival, ensure orders and other documentation are accurate and checks patients in using appropriate departmental procedures. - Performs screening duties for patients, guests and team members entering facilities using infrared thermometers and scripted screening questions during periods of influenza or other pandemic periods. Performs other tasks and responsibilities associated with particular workstation as appropriate.
- Facilitates patient visitation.
- Provides general assistance to family members and guests by assisting them while waiting and providing comfort measures when needed.
- Facilitates communication between patients, family members, guests, and team members. Serves as a liaison between patients, family members and team members.
- Provides appropriate assistance to team members. Assists with patient check-in and patient tracking procedures.
- Helps with departmental clerical tasks and errands as appropriate. Assists in maintaining clean and quiet surroundings.
- Performs other duties as assigned.
Supervisory/Management Responsibility
- This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
- Education - High School Diploma or equivalent or post-high school diploma/highest degree earned
- Experience - One (1) year of experience in a customer service position
In Lieu Of
- NA
Required Certifications, Registrations, Licenses
- A valid driver's license; an acceptable motor vehicle record, as defined by the Acceptable Motor Vehicle Record (MVR) Chart; and proof of auto insurance.
Knowledge, Skills and Abilities
- Computer skills / Data entry skills
- Knowledge of office equipment
- Familiarity with Microsoft Office Products - preferred
- Correct/safe vehicle operartion
Work Shift
Variable (United States of America)
Location
Blount Memorial Hospital
Facility
Blount Memorial Hospital, Inc.
Department
Visitor Services
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.