Cash Posting Specialist
Summary
Performs cashiering and cash posting duties, reviews ERAs for accuracy, troubleshoots payment issues, processes payer refund requests, and manages accounts receivable activities. Requires a high school diploma and 2+ years in business office, customer service, or financial work.
Highlights
- Experience
- 2+ years business office, customer service, or financial experience; 3-5 years medical/hospital preferred
- Education
- High school diploma or equivalent
- Reports To
- Patient Accounts Director
- Type
- Full-Time
Job description
SUMMARY: Under the direction of the Patient Accounts Director, performs all cashiering and/or cash posting duties in a timely and efficient manner. Ensures posting accuracy through careful review of electronic remittance advices (ERA). Troubleshoots complex payment issues. Processes all payer refund requests after review of third-party payment audits. manages account receivable activities to ensure optimal revenue outcomes and customer experience.
EXPERIENCE:Minimum of 2 years in business office setting, customer service, or financial-related position required; 3-5 years in medical/hospital-related position preferred.
SPECIAL SKILLS:Proficient typing and 10-key; excellent customer service and communication skills required; excellent judgement skills in handling difficult situations; ability to work in fast-paced environment; ability to problem solve issues where analysis and complex decision making is required; decisions and actions have direct impact on hospital financials.
OTHER:Exceptional customer service skills; skilled in Microsoft Excel; ability to work independently; familiarity of electronic remittances preferred; knowledge of lockbox processes preferred.
EDUCATION: Required: High School or Equivalent
EXPERIENCE:Minimum of 2 years in business office setting, customer service, or financial-related position required; 3-5 years in medical/hospital-related position preferred.
SPECIAL SKILLS:Proficient typing and 10-key; excellent customer service and communication skills required; excellent judgement skills in handling difficult situations; ability to work in fast-paced environment; ability to problem solve issues where analysis and complex decision making is required; decisions and actions have direct impact on hospital financials.
OTHER:Exceptional customer service skills; skilled in Microsoft Excel; ability to work independently; familiarity of electronic remittances preferred; knowledge of lockbox processes preferred.
EDUCATION: Required: High School or Equivalent