Coordinator Patient Care Medical Oncology
Summary
Coordinates oncology patient care, scheduling, insurance verification, records, and referrals, with an 8-hour day schedule and full-time work. Requires a high school diploma or GED and 2 years of healthcare or oncology experience; EHR and Microsoft Office proficiency.
Highlights
- Schedule
- 8-hour day
- Shift
- Day
- Experience
- 2+ years in healthcare or oncology required
- Education
- High school diploma or GED required; associate's or bachelor's degree preferred
- Department
- Medical Oncology
- Type
- Full-Time
Job description
- DEPARTMENT: 16258 - Medical Oncology DNH
- LOCATION: 681 4th Avenue North, Naples, FL, 34102
- WORK TYPE: Full Time
- WORK SCHEDULE: 8 Hour Day
ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Coordinator Patient Care GYN Oncology plays a vital role in ensuring a seamless and compassionate experience for oncology patients and their families. This position is responsible for coordinating patient care activities, managing scheduling, verifying insurance, and serving as a liaison between the patient, clinical team, and outside providers. The Patient Coordinator supports the delivery of high-quality, patient-centered care through proactive communication, organization, and problem-solving.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Other duties may be assigned.
• Serve as the primary point of contact for oncology patients, guiding them through appointments, treatments, follow-ups, and referrals.
• Coordinate new patient intake, including medical record collection, referral processing, and appointment scheduling.
• Maintain and update patient records and documentation in the electronic health record (EHR) system.
• Work closely with physicians, nurses, and multidisciplinary teams to ensure timely care coordination and treatment planning.
• Schedule diagnostic tests, lab work, and imaging services, ensuring patients understand preparation requirements.
• Verify insurance eligibility, obtain authorizations and referrals, and communicate financial responsibilities to patients.
• Provide emotional support and empathetic communication, especially during times of distress or uncertainty.
• Help patients understand their treatment plans, timelines, and next steps by serving as a consistent resource.
• Track and follow up on no-shows, reschedules, or outstanding tests or referrals to support continuity of care.
• Participate in department meetings and contribute to quality improvement efforts.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
• Minimum High school graduate or GED required; Associate's or Bachelor's degree in Healthcare Administration or a related field preferred.
• Minimum 2 years of experience in a healthcare or oncology setting required.
• Knowledge of medical terminology, especially in oncology, is highly desirable.
• Proficient in using EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, emotionally sensitive environment with empathy and professionalism.
• Excellent communication and interpersonal skills.