Field Service Engineer - CNC MACHINERY

Field Service Engineer - Travel Role 

Up to 80 Percent Travel | Field-Based Role

CANDIDATE MUST BE WILLING TO LIVE OR RELOCATE TO THE FOLLOWING AREAS: 

-Boston, MA 

-Indianaplois, IN (Or Surroinding Region) 

-Little Rock, AR

-Grand Rapids, MI 

-Everett, WA 

Salary: $80,000 to $110,000 per year plus Per Diem and Company Car (And Overtime)
Schedule: Monday through Friday, 8:00 AM to 5:00 PM

Position Overview

We are seeking a skilled Service Engineer to provide on-site and remote support for advanced CNC machine tools. This role focuses on maintenance, troubleshooting, repair, and installation while delivering exceptional customer service across a multi-state territory. The ideal candidate has strong mechanical and electrical aptitude, thrives in a field environment, and enjoys building trusted relationships with customers.

Key Responsibilities

• Perform preventive maintenance, troubleshooting, repair, and installation of CNC machine tools at customer sites and via phone support
• Support equipment using industry standard controls such as Fanuc, Mitsubishi, and Siemens
• Create, update, and maintain technical documentation and service records
• Generate and analyze service-related reports, including ad hoc and recurring reports
• Work collaboratively with internal teams and customer service engineers
• Provide training and technical guidance to customer service engineers, particularly on new product lines
• Build strong customer relationships through professional communication and high service standards
• Address and resolve challenging customer situations with a solutions focused mindset
• Follow safety standards, company policies, and work procedures
• Perform additional duties as assigned

Required Qualifications

• Associate or Bachelor's degree in a technical field preferred
• 3+ years of experience troubleshooting and maintaining CNC machine tools
• Strong electrical and mechanical diagnostic skills
• Proven ability to read mechanical drawings, electrical schematics, and PLC ladder logic diagrams
• Excellent verbal and written communication skills with a strong customer service orientation
• Ability to work independently and manage multiple priorities and changing conditions
• Basic computer proficiency, including MS Word, Excel, and Outlook
• Ability to communicate effectively with all levels of an organization
• Willingness to travel up to 80 percent across a multi-state region by car or air
• Valid driver's license

Preferred Qualifications

• Experience with Fanuc, Mitsubishi, or Siemens controls
• Field service or OEM service background in manufacturing or machining environments

Compensation and Benefits

• Base salary of $80,000 to $105,000 per year based on experience (Plus Overtime) 
• Per diem provided for all travel assignments
• Company car provided for business travel
• The company paid travel expenses
• Overtime eligibility consistent with non-exempt classification
• Opportunities for professional growth and advanced technical training

Why Join Us

• Work with highly technical and complex manufacturing equipment
• Diverse and challenging field assignments
• Strong technical support and team collaboration
• Opportunities for long-term career growth
• Stable role with a well-established organization

If you are a field service engineer with the required skills, please email your resume to: KELLY.TAYLOR@CYBERCODERS.COM