Customer Success Manager - $125k-$155k Base - up to $200k Equity

Customer Success Manager

Customer Success Manager

Join a B2B team where customer success is a true growth function - you will own a portfolio of accounts end-to-end, turning onboarding into adoption, adoption into renewal, and renewal into expansion.

What you'll do

• Own a portfolio of B2B accounts as the primary trusted advisor, driving adoption, renewal, and net revenue retention targets

• Design and execute tailored onboarding and adoption plans tied to each customer's specific business objectives and success metrics

• Monitor customer health through usage data, NPS, and engagement signals; build proactive action plans to reduce churn risk before it materializes

• Lead regular executive business reviews and ROI analyses that demonstrate measurable value and surface upsell and cross-sell opportunities

• Partner with Sales, Product, Marketing, and Support to advocate for customer needs, coordinate issue resolution, and close feedback loops that influence the product roadmap

• Build and maintain playbooks, onboarding templates, and best-practice documentation to scale the CS function as the portfolio grows

• Cultivate relationships with both executive sponsors and day-to-day operators, aligning solution outcomes to their evolving strategic priorities

What you need

• 3+ years in Customer Success or Account Management in a B2B environment

• Demonstrated track record of meeting or exceeding renewal and expansion targets

• Strong communication and executive-presence skills - you can influence stakeholders at any level of an organization

• Data-driven approach: comfortable using CS platforms (e.g., Gainsight, Totango, ChurnZero), CRM tools, and usage analytics to measure and act on customer health

• Experience managing the full customer lifecycle: onboarding, adoption, retention, and growth

Nice to have

• Experience with B2B SaaS products and a product-led or sales-led growth motion

• Familiarity with AI or machine-learning products and the ability to articulate their business value to non-technical buyers

• Background in enterprise or strategic account management with complex, multi-stakeholder deals

Pay & benefits

$125k-$155k base + up to $200k in Equity and $25k-$30k in commission 

Location & schedule

Manhattan, NY - Onsite

Benefits

• Unlimited PTO
• Equity
• Comprehensive health, dental, and vision coverage
• Wellhub Platinum Membership
• Free company dinner every day

- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 08/27/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter .  Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

Salary

$125000 - $155000 USD per year