Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD
Summary
Focuses on complex technical support across a suite of 100+ enterprise software products, handling cases AI can’t resolve and improving AI systems. Requires 4+ years in technical support or engineering and advanced generative AI skills.
Highlights
- Experience
- 4+ years in support or engineering
- Type
- Full-Time
Job description
Ready to revolutionize technical support? Forget everything you know about traditional customer service – we're rewriting the rulebook.
At Trilogy, we've transformed support into a high-stakes puzzle-solving arena. Our AI handles the routine, leaving you to tackle the most intellectually stimulating challenges across our suite of 100+ enterprise software products. This isn't your average support role; it's a masterclass in technical problem-solving.
Warning: This position isn't for the faint-hearted. We move fast, think faster, and expect excellence from day one. If you thrive on independence, love cracking complex technical puzzles, and can hit the ground running, you might just be the superhero we're looking for.
Think you can handle being thrown into the deep end of enterprise software support? Ready to push the boundaries of what's possible in technical problem-solving? Then let's talk about accelerating your career at lightspeed.
What you will be doing
Become the bridge between cutting-edge AI and human ingenuity. You'll be the specialist who steps in when our AI meets its match, solving the unsolvable and teaching our systems to be even smarter. Think of yourself as part detective, part innovator, and part AI mentor.
What you will NOT be doing
- Enjoying a leisurely onboarding period - we expect you to master multiple products within your first month (yes, we know it's ambitious, and yes, we mean it)
- Looking to your manager for step-by-step guidance - this role demands self-starters who can navigate complex challenges independently
Key Responsibilities
Your mission is to seamlessly blend human expertise with AI capabilities, creating a support experience that sets new industry standards. You'll focus on the challenging cases that push the boundaries of current AI technology, while continuously working to expand those boundaries.
Candidate Requirements
- 4+ years of battle-tested experience in technical support or engineering roles, with a track record of solving complex technical challenges
- Advanced mastery of generative AI tools - we're looking for someone who's gone beyond basic prompting and content generation to create automated workflows and custom AI solutions
This position is also known as:
- Application Support Engineer
- Senior Technical Support Analyst