Customer Service Representative
Summary
Handles phone calls from homeowners and retailers, verifies contact and home information, assigns technicians, writes and finalizes work orders in Deacom, and coordinates parts and repairs with the service team.
Job description
Description
Primary Responsibilities:
Primary Responsibilities:
- Call/Take phone calls from homeowners and retailers in their respective areas
- Contacts home owner and evaluates cosmetic repairs needed from list they supplied
- Verify correct home owner information, phone numbers, email address, home location physical address
- Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
- Contact retailers regarding and lot or display model re-work
- Assign technician to home owner within their geographic location
- Writes Work Orders for Service Technicians/Contractors
- Writes up parts needed
- Attaches Décor Page for home and any schematics needed to complete repairs at job site
- Arranges best way to get parts to technician;
- Finalize work orders, and determinations for state - close out in system (Deacom)
- Coordinate and prioritize work orders with Service Manager, and service team through meetings
- Review completed work orders for any flaws, or inadequacies on technician's part.