Sales Service Representative

Sales Service Representative

Sales Service Representative (Customer Service, Field Operations, DME, Remote)

Job Overview

This role with our client is crucial for executing field operations activities that support patient care. The organization specializes in providing durable medical equipment and comprehensive patient support. The Sales Service Representative will provide VIP customer service and drive sales profitability and growth, working primarily from home while coordinating equipment deliveries and pickups.

Why This Role Stands Out

• Directly impact patient well-being by providing essential durable medical equipment support and education.
• Enjoy significant autonomy in managing your delivery schedule and patient interactions as a field-based representative.
• Combine customer service, consultative sales, and logistical responsibilities in a dynamic, patient-focused environment.
• Play a vital role in achieving sales profitability and growth for a leading medical equipment provider.

Who This Role Is For

• Candidates comfortable with consultative sales and adept at explaining complex insurance paperwork.
• Individuals who thrive working independently, managing a delivery schedule, and interacting directly with patients.
• Those willing to drive distances and capable of lifting equipment up to 30lbs.
• Professionals with strong empathy, effective communication, and meticulous attention to detail.
• Results-oriented problem-solvers committed to ensuring patient satisfaction and compliance.

What You'll Do

• Deliver comprehensive service to patients through phone calls, video calls, instructional videos, and in-person visits.
• Provide VIP customer service, including troubleshooting and securing accurate information for equipment transport.
• Explain insurance paperwork, secure required patient signatures using DocuSign, and process field sales paperwork.
• Achieve an average minimum of 30-35 equipment deliveries per month.
• Articulate the features and benefits of product lines while selling to patient customers.
• Maintain clear understanding and adherence to HIPAA rules and compliance regulations.
• Complete inventory of wraps and assets as directed and participate in scheduled team calls.

What We're Looking For

• Strong customer service, verbal communication, and written communication skills.
• Proficiency with DocuSign and a solid understanding of HIPAA compliance.
• Valid driver's license and a reliable car with willingness to drive distances.
• Ability to lift 30lbs.
• Demonstrated problem-solving, consultative sales, and results-oriented capabilities.
• High degree of empathy and attention to detail.