Sales Service Representative

Field Sales & Patient Service Representative

Field Sales & Patient Service Representative (VIP Customer Service, Field Operations, DME, Hybrid)

Job Overview

As a Field Sales & Patient Service Representative, you will be crucial in supporting patient care through field operations for our client, a provider of durable medical equipment. This role involves delivering VIP customer service via various communication channels, focusing on maximizing sales profitability and growth by ensuring patient satisfaction and compliance with services.

Why This Role Stands Out

• Make a direct impact on patient care by ensuring satisfaction and compliance with essential medical services.
• Enjoy a dynamic role that blends sales, customer service, logistics, and compliance in a field-based setting.
• Benefit from a hybrid work model, combining work-from-home flexibility with hands-on patient interaction and equipment handling.
• Take ownership of sales profitability and growth while providing critical support for durable medical equipment.

Who This Role Is For

• Individuals with a strong background in customer service and sales, comfortable with field operations.
• Candidates who are empathetic, detail-oriented problem-solvers, and adept at direct sales.
• Professionals comfortable handling medical equipment, managing detailed paperwork, and extensive driving.
• Those with a valid driver's license and a commitment to HIPAA compliance.
• Preferred: Experience within the healthcare industry.

What You'll Do

• Execute field operations activities to provide direct support for patient care.
• Deliver VIP customer service through phone, video, or in-person interactions with patients.
• Deliver and pick up durable medical equipment from patient homes or coordinate shipments.
• Explain insurance paperwork and secure required patient signatures accurately.
• Process and submit field sales paperwork with 100% accuracy.
• Achieve an average minimum of 30-35 equipment deliveries per month.
• Articulate features and benefits of product lines to patient customers.
• Maintain clear understanding and adherence to HIPAA rules and compliance regulations.

What We're Looking For

• Valid driver's license is required.
• Proven ability in VIP customer service and effective verbal and written communication.
• Strong troubleshooting and problem-solving skills for patient concerns.
• Exceptional attention to detail for accurate paperwork processing.
• Demonstrated ability in closing sales with a consultative approach.
• Solid understanding and adherence to HIPAA compliance.
• Comfort with handling durable medical equipment and performing extensive driving.
• Capacity for strong empathy during patient interactions.
• Preferred: Prior experience in the healthcare industry.